Physiotherapy Clinics
Fill your treatment bays and keep patients progressing through their rehab programs.
Physiotherapy clinics manage session-based treatment plans where consistent attendance directly affects outcomes. When patients miss sessions, their recovery stalls, and your therapists lose billable time. Curowell keeps your schedule full and your patients on track from evaluation through discharge.
Built for your workflow
We understand how physiotherapy clinics actually work
Session-based scheduling gets complex fast
A single patient might need two sessions per week for eight weeks, each requiring a specific therapist and treatment bay. Multiply that by 60 active patients and your scheduler becomes a puzzle where one change cascades across the week. Double-bookings and orphaned time slots become daily headaches.
Smart Scheduling
Smart Scheduling handles recurring session series with provider and resource constraints built in. It knows which therapist treats which patient and which bay has the right equipment. When conflicts arise, it suggests alternatives instantly instead of leaving your coordinator to figure it out manually.
Exercise plan follow-ups fall through the cracks
You send a patient home with a set of exercises and ask them to report back. Most patients forget, lose the sheet, or do the exercises incorrectly. Without follow-up, they plateau and blame the therapy rather than the lack of adherence.
Patient Chat
Patient Chat gives your therapists a direct channel to check in on home exercise compliance between visits. Patients can ask questions about their program, report pain levels, or flag concerns without calling the office. This keeps the therapeutic relationship active outside the clinic walls and catches adherence issues early.
Insurance authorization gaps delay care
Many PT treatment plans require insurance authorization that expires after a set number of visits. When authorization runs out mid-plan and nobody catches it, the patient shows up for a session that cannot be billed. The clinic eats the cost or the patient gets an unexpected bill.
Smart Reminders
Smart Reminders can be configured to alert your billing coordinator when a patient is approaching their authorized visit limit. The system triggers a notification well before the last approved session so your team can request re-authorization proactively rather than scrambling after a denied claim.
Common questions
Questions from physiotherapy clinics
Can we schedule patients for specific treatment bays or equipment?
Yes. You can define treatment bays, equipment stations, and pools as schedulable resources alongside your therapists. The system prevents conflicts so you never accidentally book two patients into the aquatic therapy slot at the same time. Each appointment type can specify which resources it requires.
How does Curowell handle cancellations for recurring therapy sessions?
When a patient cancels a single session within a recurring series, the system handles it as an individual cancellation without disrupting the remaining schedule. The freed slot is immediately offered to waitlisted patients. If a patient needs to cancel or modify the entire remaining series, that is handled in one action rather than appointment by appointment.
Can patients book their own follow-up sessions online?
Yes. Patients can see their therapist's available slots and book directly within the constraints you set, such as session duration, required therapist, and treatment bay. They cannot book outside their prescribed frequency, so a patient authorized for two visits per week will not accidentally schedule three. This takes routine booking off your front desk without sacrificing control.